Plustek MobileOffice S410 Scanner Enables Sigue to Increase Customer Satisfaction and Meet Regulatory Compliance in Money Transfer and Payment Services

Sigue Corporation is a multinational enterprise that provides money transfer and payment services. Their products and services include personal money transfer, mobile money transfer, small and medium enterprise foreign exchange services, and business to business payments and settlement.

To send the money, the customers need to provide Sigue agents with their names, addresses, phone numbers, as well as the first and last name (as shown on his/her government-issued ID), address and phone number of the beneficiary.

To pick up cash over the counter, the beneficiary need to provide the Transaction Order number and show his/her official ID card to the Sigue payout correspondent. The beneficiary receives the money after Sigue agent’s validation.

Whatever to send or receive money, customers need to present their government-issued ID cards with which the Sigue agents identify and authenticate their customers. This procedure is required by law to prevent fraud losses, money laundering, the funding of terrorism, and tax evasion. Sigue need to keep archival storage of copies for customers’ ID cards and transaction order sheets, as proof that the Sigue agents had validated the ID’s.

Wanna know how Sigue Guatemala office increases customer satisfaction and meets regulatory compliance by deploying Plustek MobileOffice S410 scanner in their over 600 direct and partner agent locations in Guatemala?

Challenges

Instead of xeroxing into paper copies, the IT department of Sigue Guatemala office decided to move to digitization: scan customers’ ID cards and transaction order sheets into electronic files and route them to Sigue’s system database. This will not only save the costs of copy paper and cabinet storage space, but also make it easier to search and retrieve.

The next question came up: which digitization equipment to use. An all-in-one machine shared by everyone? Or a dedicated scanner attached to each Sigue agent’s computer?

In case of shared all-in-one machines, the Sigue agent would need to leave the counter with the customers’ ID cards. Customers wouldn’t feel comfortable to have their ID cards out of sight.

If every Sigue agent has a dedicated scanner connected to his or her computer, the agent can increase customer satisfaction by completing the entire money transfer and payment process including scanning in front of the customer. Due to the limited desktop space, the scanner must be small. Besides, the government-issued ID cards in Guatemala is a small credit card size plastic document with a photo, information and embedded chip. Therefore, the scanner must be capable of handling both paper and thick hard cards, in addition to the excellent image quality to capture the details of the photo and information printed on the ID card.

Solution

After extensive evaluation and testing on many digitization equipment, the IT staff found Plustek MobileOffice S410 scanner fully meet their requirements.

The MobileOffice S410 scanner is small in size and light in weight (29.5 x 5 x 4 cm, 410 g), perfectly fitting the limited counter space. It is USB-powered, which means it consumes power from the USB port of your computer via a USB cable and there is no other wiring or power adapter messing the small desktop.

You can feed paper documents (up to 216 x 910 mm) or plastic hard card to its scan slot to scan to save as a variety of file formats. It comes with the TWAIN driver and the award-winning DocAction software (Outstanding Achievement in Scan Profile Utility Design” award from Buyers Lab). Built with excellent image processing and enhancements technologies, the scanner can intelligently detect the sizes of the documents (or cards) and automatically crop the images correctly.

Summary:

Industry: Money Transfer & Payment Services

Country: Guatemala, South America

Customer: Sigue Corporation Guatemala

Challenges: The agent is expected to complete the entire money transfer and payment process, including scanning ID cards and and transaction paper, in front of the customer, in order to increase customer satisfaction. The scanner must be small due to the agent’s limited desktop space. The scanner must have excellent image quality to capture the details of the photo and information printed on the ID card, in addition to the reliable media handling capability for paper and thick hard cards.

Solution: Deploy Plustek MobileOffice S410 scanner at over 600 direct and partner agent locations in Guatemala.

Result: Sigue agents scan customers’ ID cards to electronic files for archival storage at Sigue database as proof that the Sigue agents had validated the ID’s. Sigue Guatemala saves the costs of copy paper and cabinet storage space, while fully complying with the government regulations to prevent fraud losses, money laundering, the funding of terrorism, and tax evasion. On the other hand, customers feel comfortable in seeing how their ID cards are processed over the counter, which increases customer satisfaction to Sigue Guatemala.

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