The renowned magazine CHIP has examined the support services of companies for customers in Germany from computer technology to entertainment electronics. Plustek is honored to have received this coveted CHIP Leading Support 2021 award in the Office Hardware category.
CHIP magazine cooperated with Globis Consulting, a consulting and market research company that also specializes in customer service. The extensive analysis deals with information, advice and – above all – support for the end customers. Total 443 companies were identified from more than 840 companies in Germany, and then that group of companies were thoroughly examined and evaluated based on 57 criteria.
Aspects such as the scope of the product information, software updates to expand the product lifespan, before- and after-purchase advice that promotes customer satisfaction, problem-solving competence, … that are offered to the end customers were examined closely. This “CHIP Leading Support 2021” seal was awarded to companies that provides outstanding support services.
Plustek is honored to receive this coveted CHIP Leading Support award in 2020 – 2021 in a row. In business since 1986, Plustek established dedicated points of contact and tight-knit global sales, marketing, support teams for our intermediary and end clients to furnish the most efficient services around the world in global scope yet with a local touch. Plustek devotes in creating customer value through superior solutions and services that contributes to a better society. To deliver value, we listen, understand, and then act.
More information about this “Leading Support 2021” award can be found on the CHIP magazine website.